Ts & Cs – Smith's Garage Terms & Conditions
Ts & Cs
1. Definitions
In these Terms and Conditions:
“The Company” refers to Smith’s Garage Ltd.
“The Customer” refers to any individual or business requesting services from the Company.
“Vehicle” refers to the motor vehicle, motorcycle and its components provided to the Company for inspection, servicing, repair, or other related work.
“Services” means any repair, maintenance, inspection, MOT testing, diagnostics, or other work carried out by the Company.
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2. Estimates & Authorisation
2.1 Any estimate provided is based on the visible condition of the vehicle and known information at the time.
2.2 All estimates are valid for 30 days unless stated otherwise.
2.3 If additional work becomes necessary, the Customer will be contacted to approve the revised cost before the work proceeds.
2.4 Estimates are not binding and may be subject to change where unforeseen issues arise.
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3. Booking, Cancellation & Delays
3.1 Bookings are subject to availability.
3.2 The Customer must provide at least 24 hours’ notice for cancellations.
3.3 The Company is not liable for delays due to factors beyond its control, including parts availability, third-party services, or supplier delays.
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4. Completion & Collection
4.1 Completion dates provided are estimates only.
4.2 Customers must collect their vehicle within 2 working days of completion unless otherwise agreed.
4.3 Vehicles left uncollected may be subject to a daily storage charge of £20 + VAT.
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5. Payment Terms
5.1 Full payment is due upon completion of the work and prior to vehicle release.
5.2 The Company accepts payment by cash, debit card, credit card, or bank transfer.
5.3 The Company reserves the right to retain possession of the vehicle until payment is made in full.
5.4 Interest may be charged on overdue invoices at 5% above the Bank of England base rate.
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6. Parts, Labour & Warranty
6.1 Unless stated otherwise, all parts and labour are covered by a 12-month or 12,000-mile warranty (whichever comes first).
6.2 This warranty covers defects in workmanship or parts supplied by the Company.
6.3 The warranty becomes void if:
• The vehicle is misused or modified;
• Repairs are carried out by another party;
• Recommended repairs are not authorised.
6.4 No warranty is offered on parts supplied by the Customer.
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7. Customer-supplied Parts
7.1 Parts supplied by the Customer are used at their own risk.
7.2 The Company accepts no responsibility for the performance, compatibility, or failure of such parts.
7.3 Labour charges will still apply and are non-refundable.
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8. Test Driving & Road Testing
8.1 By leaving the vehicle with the Company, the Customer grants permission for authorised staff to test drive or move the vehicle as required for diagnosis or verification purposes.
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9. Vehicle Storage & Disposal
9.1 Vehicles left at the premises for more than 30 days without prior arrangement may be disposed of in accordance with the Torts (Interference with Goods) Act 1977.
9.2 Any disposal will be preceded by written notice to the last known address of the Customer.
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10. Liability
10.1 The Company will take all reasonable care of the vehicle while in its possession.
10.2 However, the Company is not liable for loss or damage caused by theft, fire, or events beyond its control.
10.3 Customers are advised to remove valuables before leaving their vehicle.
10.4 The Company’s liability is limited to the cost of the Services provided.
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11. Data Protection
11.1 Customer information will be held securely and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
11.2 Data will only be used for legitimate business purposes and will not be shared with third parties without consent, except as required by law.
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12. Governing Law
12.1 These Terms and Conditions are governed by the laws of England and Wales.
12.2 Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Smith’s Garage Ltd
Registered in England and Wales
Company Number: 10448532
Registered Address: 34 Ditchingham Dam, Bungay NR35 2JQ
Contact: 01986 892 275 | smithsgarage@outlook.com