Privacy Policy
1. Who We Are
Smith’s Garage Ltd (“we”, “our”, or “us”) is a motor vehicle repair company registered in England and Wales. We are committed to protecting your privacy and ensuring that your personal data is handled securely and lawfully.
Company Name: Smith’s Garage Ltd
Company Number: 10448532
Registered Address: 34 Ditchingham Dam, Bungay NR35 2JQ
Contact Email: smithsgarage@outlook.com
Phone: 01986 892 275
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Privacy Policy
2. What Information We Collect
We may collect and process the following types of personal data:
• Identity Data: Name, vehicle registration number, driving licence (if provided)
• Contact Data: Address, phone number, email address
• Vehicle Data: Make, model, service history, MOT details
• Payment Data: Payment method (note: we do not store card details)
Technical Data: IP address, browser type (when you use our website)
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3. How We Collect Your Data
We collect personal data when you:
• Book a service, MOT, or repair
• Contact us via phone, email, or our website
• Visit our premises
• Use our website and accept cookies
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4. How We Use Your Data
We use your data to:
• Provide vehicle servicing, repairs, MOTs, and customer support
• Contact you regarding your booking, repairs, or updates
• Issue invoices and manage payments
• Comply with legal obligations (e.g. MOT record keeping)
• Send reminders (e.g. MOT due dates), if you’ve consented
• Improve our website and services
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5. Lawful Bases for Processing
We rely on the following legal grounds to process your data:
• Performance of a contract – To deliver the services you’ve requested
• Legal obligation – To comply with HMRC, MOT, or other regulatory bodies
• Legitimate interest – To operate and improve our services
• Consent – For marketing communications (if opted in)
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6. How We Share Your Data
We do not sell your data. We may share it with:
• Payment processors (for card payments)
• Regulatory authorities (e.g. DVSA for MOTs)
• Professional service providers (e.g. accountants)
• IT and software providers who support our systems (under strict data agreements)
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7. How We Store & Protect Your Data
We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
• Data is stored on secure, password-protected systems
• Paper records are kept in locked areas
• We retain data only as long as necessary (typically 6 – 7 years for tax purposes)
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8. Your Rights
Under the UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Object to or restrict certain processing
• Data portability (in certain circumstances)
• Withdraw consent for marketing at any time
To exercise your rights, email us at smithsgarage@outlook.com
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9. Cookies & Tracking
We use cookies on our website to improve your experience. See our Cookies Policy for details.
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10. Contacting Us
If you have questions about this policy or your data, please contact:
Data Protection Officer
Smith’s Garage Ltd, 34 Ditchingham Dam, Bungay NR35 2JQ
smithsgarage@outlook.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
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